We try and be as understanding and as flexible as we can, but producing an adventure race requires a much and effort on the part of Ambush Adventure Sports and the many volunteers who assist in course design, field checking and setting up the race itself...not to mention the out of pocket expenses for everything from flagging tape to trophies to catering, all of which must be paid for far in advance of the race. You depend upon us to have a race waiting when you arrive, and we depend upon you to show up when you say you will.
From time to time we offer reduced entry fees or "premiums" such as T-shirts or other schwag for early registration. This is our way of thanking you for making an early commitment to race. It helps us a great deal with our preparations. If you are unsure as to whether or not you will be able to follow through with your commitment, please do not sign up early just to get the reduced entry price or other goodies.
...that being said, we understand that sometimes things happen which can force any of us to have to change our plans, and so we have established the following refund policy:
- If you let us know more than 31 days in advance of the event that you will be unable to attend, we will give you 100% credit to another Ambush Adventure Sports or American Bushwhacking Club event within the next 6 months. If you wish to have a cash refund, we will refund 100% of your entry fee if paid by mail-in registration, or your online registration fee less the cost of any third party registrar (may be about 6-7%)
- If you cancel within 30 days - 3 days before the race, we will provide you with 100% credit to another Ambush Adventure Sports or American Bushwhacking Club event within the next 6 months. There will be no cash refund for cancellations within 30 days of the event.
- If you cancel within 3 days - we will provide a 50% credit to another Ambush or ABC event within the next 6 months.
- If you simply don't show up, (or show up too late to start) on the day of the event itself...sorry - you get zip, zilch, nada, nothing. Sorry, we have to draw the line somewhere.
We have designed the refund policy to be as fair as possible to both you and us. If an individual habitually abuses the system, we may, at the sole discretion of the Ambush Director of Operations, refuse to refund all or part of any entry fees or otherwise alter this policy as we see fit and without any other notice on our part.
What about Ambush cancelling a race? Hasn't happened yet, but due to the very nature of adventure racing, there is always the chance that something could interfere with our carefully laid plans and prevent us from racing. There are way too many things that are out of our control to make any guarantees - dangerous weather or flooding conditions come to mind, or landholders can arbitrarily revoke permits at the last minute, or terror alerts, or...well - you get the idea. We are all pretty flexible, resilient and resourceful and will try to find a way to work around any unexpected contingencies. If we do so and it results in a crappy race, we will do whatever we need to do to make it up the participants.